Step 1: Log In
- Go to trade.cnho.io
- Log in using your email and password
- Ensure your account has completed both KYC and Bank Verification
Step 2: Navigate to the Asset Details Page
- Locate the asset you wish to withdraw (e.g., CNHO, mBTC, ETH)
- Click on the asset to view its Asset Details Page
Step 3: Click the “Withdraw” Button
- On the Asset Details Page, click the “Withdraw” button
- This opens the withdrawal form for the selected asset
Step 4: Fill in Withdrawal Information
Complete the withdrawal form using the following fields:⚠️ Important Notes
- Minimum Withdrawal: 100 CNHO (or equivalent for other assets such as mBTC)
- Manual Review: All withdrawals are subject to manual approval and may take up to 24 hours to be processed.
- Security Checks:
- Withdrawals using a new receiving address or following a password/security change will require extra manual verification.
- Expect a verification call or email from the team.
- Safety Reminder:
- Always verify your withdrawal address before confirming.
- Use secure browsers and devices to avoid tampering or leakage of your information.
🧮 Special Case: mBTC Withdrawals
When withdrawing BTC, the system uses the mBTC unit:1 BTC = 1000 mBTC
For example, to withdraw 0.01 BTC, you should enter 10 mBTC in the withdrawal form.